Funte Refund Policy

Effective date: August 13, 2026

This Refund Policy applies to interior design service packages purchased
through Funte, funte.co, including the Essentials, Signature, and Premium
packages, and any custom quotation. It should be read together with your
signed Design Services Agreement. If the two ever conflict, your signed
Agreement controls, except where a law that applies to you gives you a right
that cannot be reduced by contract, in which case that right controls.

This policy does not cover furniture, carpentry, or any other item you buy
from a third party supplier using the Shopping List we provide. Those
purchases are governed by that seller's own return and refund policy, not
ours.

1. Payments and our general refund policy

You pay for your package in full, and you sign your Design Services
Agreement. These two can happen in either order. Your project starts once
both are done, along with the other conditions listed in your Agreement.

Once active design work has started, payments made are non-refundable,
unless your Agreement contains a refund scale, in which case that scale
applies.

If you cancel before design work has started, contact us and we will work
out a fair partial refund, taking into account any preparatory work already
completed. Once we have delivered your final package, the project is
complete and no refund applies.

If we close your project because we haven't heard from you, as described in our Terms of Service, the same rules above apply. Whatever stage the work had reached decides what is refundable.

2. Your right to cancel within 14 days, for clients in the EU, EEA, or UK

If you are a consumer based in the European Union, the European Economic
Area, or the United Kingdom, the law gives you the right to cancel your
contract with us within 14 calendar days of the Effective Date of your
Design Services Agreement or the date of your payment, whichever is earlier,
for any reason, without needing to explain why.

Because most clients want their project to start right away, your Agreement
includes a short, separate confirmation asking whether you would like us to
begin work before those 14 days are up. If you agree to this and then cancel
during the 14 days, we will refund what you have paid, minus an amount
proportionate to the work completed, calculated using the refund scale in
your Agreement. If you do not agree, we will wait until the 14 days have
passed before starting your project. There is never an extra fee for
processing this kind of refund.

To cancel, email hi@funte.co and tell us you want to cancel. You don't have
to explain why, and there's no fee. You can also use the form in Section 3.

3. Model cancellation form, for clients in the EU, EEA, or UK

You don't have to use this form to cancel, an email to hi@funte.co saying
you want to cancel is enough. It's here in case you'd rather use a set
format.

Complete and email this form only if you wish to cancel your Design Services
Agreement.

To: Funte, 3012 Murray St, Port Moody, British Columbia V3H 1X2, Canada,
hi@funte.co

I / We hereby give notice that I / we cancel my / our Design Services
Agreement for the design of my / our children's room.

Agreement signed on, or paid on, whichever came first: ____________________
Name of client(s): ____________________
Address of client(s): ____________________
Date: ____________________
Signature (only if this form is sent on paper): ____________________

4. If something is wrong with your delivery

If we did not deliver something listed in your package, or if there is a
clear and material difference between what your Discovery Summary described
and what we delivered, tell us in writing within 14 days of that delivery.
We will review your claim and respond within 5 business days. Where a claim
is valid, our first remedy is to correct the specific item that is missing
or does not match what was agreed.

This claims process is separate from, and does not reduce, any other rights
the consumer protection law of your country gives you, including a right to
have the issue corrected or, where that is not possible, a partial refund.

5. What we don't refund

Outside the 14 day cancellation period described in Section 2, we deliver
your design with professional care and skill, in line with what was agreed
in your Discovery Summary. Not liking a color, a layout, or another choice
you approved along the way is not grounds for a refund. If you would like
something changed after approving a phase, that is a Change Order, not a
refund request.

Amounts you pay directly to furniture suppliers, carpenters, or other third
parties from your Shopping List are not covered by this policy.

6. How we pay refunds

Where a refund is due, we pay it within 14 calendar days of the day we are
informed of your cancellation, or of confirming a valid claim, using the
same method you used to pay. We do not deduct any handling or processing
fee.

7. Questions

Reach us any time at hi@funte.co.