FUNTE DELIVERY POLICY

Last updated: August 13, 2026

 

Shopify calls this page a shipping policy. Nothing we make gets shipped, so this is really about how your design reaches you.

Everything Funte makes is digital. Nothing is posted to you, there are no shipping costs and no customs to pay, wherever in the world you are.

How it arrives. By email, with your files in a shared folder you can open and download from any device. Nothing needs special software to view. We keep your folder available for two years after your project finishes, and if you lose the link inside that window just ask and we will send it again.

When it arrives. Every package has its timeline on funte.co/pages/packages, and it is on the page for the package you buy before you pay. Your project starts once your payment has cleared, you have signed your Design Services Agreement, and you have sent us your measurements, your brief and your inspiration images. If we are waiting on you at any point, your dates move by however long we wait, and nothing is late in the meantime.

Those timelines are for your design being finished, not for the room being built. How long the building takes is between you and your contractor.

Furniture and materials. We do not sell, stock, make or ship any of it. Your shopping list tells you what the design uses and roughly what it costs, and you buy those things yourself, from whoever you like, on that seller's terms and with their delivery times.

If something is late or missing. Email hi@funte.co. Section 4 of our Refund Policy explains how we handle a claim and how quickly we come back to you. If you are a consumer in the European Union, the European Economic Area or the United Kingdom, Section 2 covers your 14 day right to cancel.

CONTACT

hi@funte.co, or +1 604-358-2430, or write to us at Funte, 48-3012 Murray St, Port Moody, British Columbia V3H 1X2, Canada.